Digital Nordic Think Tank

"The Challenge of Change"

Digital Nordic Think Tank

"The Challenge of Change"
We don’t cancel – #weadapt! Due to current events, this years' NCSC Annual Conference has been transformed into a Digital Think Tank with focus on the retail landscape following the Covid-19 pandemic. The outbreak has already affected our lives in many different ways, but what will the future look like and what will the conditions for physical retail and shopping centers be? Throughout the year we will invite leading retailers and real estate owners, from across the Nordics and beyond, to share their views and experiences of business during and after the outbreak in a series of episodes that you can watch on demand.

Full episodes available for NCSC members only.


3 September • 09.30 am • Zoom

Join us for a zoom conversation with Ibrahim Ibrahim, Managing Director of Portland Design and recently appointed to the High Streets Task Force Board, which oversees work and addresses issues of national importance to town and city centres in the UK. He will share his thoughts about the changing retail landscape and how this will impact the customer experience, store design, service proposition, rent and valuation models.


Tuesday 16 June • Watch on demand

Leveraging Analytics for Retail and Property
Now more than ever retailers and property owners need to understand shifting consumer behaviors. The COVID pandemic and the related economic downturn are causing these behaviors to shift more wildly and more quickly than ever before. This episode will discuss how data and analytics can be used to anticipate the behavior shifts and clarify the best possible responses.


Tuesday 9 June • Watch on demand

Gains and Losses in the Wake of the Pandemic
As borders closed down and the world went into lock down some industries where hit hard while others benefitted or even ended up with empty shelves. We will talk to some of those affected most by the outbreak to find out how they coped, where they are today and what they see for the future.


Tuesday 2 June • Watch on demand

The future of the Physical Destination
The pandemic has undoubtably forced a shift in consumer behavior but what will this mean in the long run? Will we continue to enjoy the convenience of online shopping or are we longing for inspiration and community at a physical destination – or both?

International Speakers

Doug Stephens

Founder, Retail Prophet

Prior to founding Retail Prophet, Doug spent over 20 years in the retail industry, holding senior international roles including the leadership of one of New York City’s most historic retail chains. He is the author of two groundbreaking books, The Retail Revival: Re-Imagining Business for the New Age of Consumerism and Reengineering Retail: The Future of Selling in a Post-Digital World. Doug is also the nationally syndicated retail columnist for CBC Radio and sits on multiple advisory boards.

Steve Dennis

Top Retail Influencer and Author

Steve Dennis has over 30+ years of experience as a strategic advisor, board member, general manager and C-level executive at two Fortune 500 retailers. He has worked with dozens of retail, luxury, technology and social impacts brands to inspire, catalyze and design more remarkable and profitable growth strategies. Steve’s signature “tell is like it is” style and ‘8 Essentials of Remarkable Retail’ framework makes him one of the industry’s most in-demand thought leaders.

Drew Smith

VP Analytics Leadership Consortium IIA

KEYNOTE: Leveraging Analytics for Retail and Property
With close to 20 years of experience, Drew has worked on both the business side of analytics, leveraging insights for business performance, and on the delivery side of analytics driving the use of enterprise analytics. As the Executive Director of IIA’s Analytics Leadership Consortium he engages with analytics thought leaders and top analytics practitioners in the IIA Community to deliver impactful meetings and valuable content, helping to keep analytics leaders in the lead.

Nordic Think Tank

Magnus Ohlsson

Retail Strategist & CEO
Think Tank Moderator

Maria Edsman


Stefan Fragner


Sebastian Heimfors

Director Innovation and Data
Axel Johnson AB

Annelie Gullström

Head of Business Development
AMF Fastigheter

Johan Augustsson


Kim Heinö


Åsa Sånemyr

Lund Fashion

Stina Klaesson

Åhléns Outlet

Michael Johansson


Moon-Suck Song


Louise Ryning

Head of Business Development

Jesper Andreasen

Managing Director
Rødovre Centrum

Hans Jørgen Mørland

Scala Eiendom